Maya Chen
Chief Operating Officer, Meridian Systems
Her operating premise
AI adoption should be judged by the complete operating result it creates, including review, exceptions, and rework, rather than by isolated task speed.
Where she has standing
Maya leads the operating model for a distributed enterprise service organization and has direct responsibility for scaling new workflows without lowering service quality.
What she will not claim
She will not discuss unannounced customer work or present vendor claims as independently verified operating results.
Arguments worth developing
- 01
Count the work automation creates. Review, exceptions, and rework belong in the value calculation.
- 02
Name accountability before scale. Decision, override, and exception ownership should be explicit.
- 03
Improve the complete workflow. The useful unit is the operating outcome, not the isolated automated task.